Is this configurable by queue, or system wide?
-----Original Message-----
From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 17, 2003 7:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] setting queues for auto-close?
On Mon, Sep 08, 2003 at 01:13:53PM -0700, Seth Brundle wrote:
> How does one set a queue so that when it is responded to, the default
> state is 'closed-succesful' instead of 'open'?
I'm not sure, but maybe you are looking for that Kernel/Config.pm
option:
$Self->{DefaultNextComposeType} = 'closed successful';
And the pre selected ticket state will be 'closed successful' (not 'open')
by composing an answer.
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
The Unix Programmer's Manual, 2nd Edition, June 1972
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