Have a dive into your Kernel/Config.pm, there you'll find your logging
mechanism, either:
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
or:
$Self->{LogModule} = 'Kernel::System::Log::File';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
The last line may state another directory - the above is from
Default.pm. Actually, /tmp gets cleared on many systems during (or prior
to) a reboot, so I'd advice to use /var/log/otrs.log or similar instead.
For sure, syslog is the recommended logging mechanism as all your syslog
tools are available then.
Note: On Windows, you cannot use the syslog option, as Windows doesn't
come with a syslog facility, so you'll probably find the latter version
then. If you managed to run syslog on Windows, please tell me ;) I
didn't so far, although there are syslog server components out there.
Later. Doesn't matter now.
Your Apache logs are here:
Linux:
/var/log/http/ or
/usr/apache/logs or
/var/log/apache or
similar. httpd.conf tells more.
Windows:
<apache-inst-dir>\logs\
hth,
Robert Kehl
----- Original Message -----
From: "Wes Plate" <[EMAIL PROTECTED]>
To: "OTRS" <[EMAIL PROTECTED]>
Sent: Thursday, September 18, 2003 5:37 PM
Subject: Re: [otrs] Lock timeout problems continue
> On 9/18/03 8:23 AM, "Robert Kehl" wrote:
>
> > Nromally, the (un)lock timeouts (that's what you really mean?) are
meant
> > to be fully functional. Could you provide something from your logs?
>
> Sure thing!
>
> Where do I find the logs you're interested in?
>
>
> --
> Wes Plate
> Automatic Duck, Inc.
> http://www.wesplate.com
> http://www.automaticduck.com
>
> _______________________________________________
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> Archive: http://lists.otrs.org/pipermail/otrs
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> Support oder Consulting f�r Ihr OTRS System?
> => http://www.otrs.de/
>
>
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