[otrs] Escalation Lock message

[Isamar Maia]

(BHi FOlks,
(B
(BI have several users set in a queue configured with escalation time.
(BWhen this time is expired, I get the following message:
(B"Please answer this ticket(s) to get back to the normal queue view!"
(Band the message is locked until I answer it.
(BI know that it is the right procedure. That's what the escalation exists
(Bfor.
(BBut, there is a way to limit this situation/feature only to some users?
(B
(B
(B./isamar -maia
(BNetworking/Helpdesk
(BOak Lawn Marketing
(BNagoya, Japan
(B052-800-7526 (Direct)
(B052-800-7524 (FAX)
(B
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