Hi, if there is a ticket in the Queue that I want to close and that I dont need to add additional comments to, a one-click closing function would be great, when the internet is slow it would save a lot of time...
bb, Florian ----- Original Message ----- From: "Neil Gow" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, September 29, 2003 1:26 PM Subject: [otrs] Queueview - exclude AUTO tickets > Hi, > > Just started using OTRS and so far finding it very useful, but we are > finding some aspects quite confusing, but presume this is just because we do > not appreciate why it works the way it does. > > The main thing we are having problems understanding is the QueueView and > AUTO items. Ideally we would like to exclude all AUTO items from the > queueview by default unless they have exceeded the time set against them. > > Basically, we would like to be able to respond to an item, set the AUTO > state and date time, unlock it (so that it is not owned, as anyone can deal > with it or we may not be in the office that day) and then forget it until a > reply is received or the AUTO is triggered. > > Is this possible or sensible even? > > Thank you > Neil > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
