Op zo 28-09-2003, om 22:23 schreef Martin Edenhofer: > Hi Wouter, > > On Fri, Sep 26, 2003 at 02:34:13PM +0200, Wouter Mignon wrote: > > When a ticket is created via customer webinterface it's owned by root > > and i can't delegate it to another user, i have to reply to the ticket > > first so it becomes mine. How do i set default ticket owner for a queue? > > When i created the que i selected i group and my agent user is in this > > same group but doesn't have initial rights to mess around with the > > ticket. > > If a ticket is created (via webinterface or email) the ticket is owned by > [EMAIL PROTECTED] and the ticket is "unlocked". That means it's possible > to lock this ticket for every other agent (with rw permissions on this > queue). > > -=> So you don't need to set a default owner of tickets.
Thanks martin, It was not a problem, i was just confused by the interface. It's only possible to change ownership of a ticket when zoomed in. I didn't quite get that. But we're doing ok nog in newbie otrs land... greets, Wouter _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
