Hi Billy, On Mon, Oct 20, 2003 at 12:26:31PM -0700, Billy L. Williams, Jr. wrote: > We are very happy users of OTRS, but we would like to build a report > that shows us how popular our "standard responses" are. We are capable > of writing SQL queries to get the data out, but I don't see anywhere > where we can get the standard response ID that was used to generate a > particular email. Does anybody know if this data exists in the database > somewhere already, or should I go ahead and patch OTRS itself to store > the responseID on the "article" or "ticket" tables?
This info isn't stored at this moment. You could just parse/check your http access log to get this info. > Billy Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
