Hi Philippa,

On Wed, Nov 05, 2003 at 03:06:51PM -0000, Strange, PJ (Philippa)  wrote:
> I think I might have worked it out.
>  
> There is already some perl which dynamically creates the compose answer drop
> down depending on the queue but the options are not stored in the database.
> If this script could interrogate a table in the database and display a range
> of fields depending on the queue name, that would be sufficient.

It's stored in the database (table queue_standard_response). .-)

> The question is what and where is the perl code for the compose answer?

Kernel/System/Queue.pm -> GetStdResponses()

> Philippa

  Martin 

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/

Reply via email to