Hi Philippa,
On Wed, Nov 05, 2003 at 03:06:51PM -0000, Strange, PJ (Philippa) wrote:
> I think I might have worked it out.
>
> There is already some perl which dynamically creates the compose answer drop
> down depending on the queue but the options are not stored in the database.
> If this script could interrogate a table in the database and display a range
> of fields depending on the queue name, that would be sufficient.
It's stored in the database (table queue_standard_response). .-)
> The question is what and where is the perl code for the compose answer?
Kernel/System/Queue.pm -> GetStdResponses()
> Philippa
Martin
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