Hi there, I have changed my ticken number generator to autoincrement instead of date which works perfectly for me. When tickets are emailed to OTRS i get the ticket number from the autoincrement generator, however, when I add through phoneview it seems to tag the date at the start of the ticketnumber. Any ideas?
Mark Pearson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
