Got it ! Thank-you-very-much-sir !
Sam ----- Original Message ----- From: "Chris Salter" <[EMAIL PROTECTED]> To: "'User questions and discussions about OTRS.'" <[EMAIL PROTECTED]> Sent: Monday, November 10, 2003 9:00 AM Subject: RE: RE : [otrs] Agent Notiifcation not working > I did the exact same thing when I first set up my OTRS system. ;-) So, the > next question is, what are your settings in your Config.pm file for outgoing > email, and next, what does the error log say? > > -- > Chris Salter > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Sam Nadeau > Sent: November 10, 2003 8:51 AM > To: User questions and discussions about OTRS. > Subject: Re: RE : [otrs] Agent Notiifcation not working > > > no, seem like I'm missing something big here ! :-) > > Sam > ----- Original Message ----- > From: "Chris Salter" <[EMAIL PROTECTED]> > To: "'User questions and discussions about OTRS.'" <[EMAIL PROTECTED]> > Sent: Monday, November 10, 2003 8:35 AM > Subject: RE: RE : [otrs] Agent Notiifcation not working > > > > Are normal outgoing emails (such as responses to customer questions) being > > sent? > > > > -- > > Chris Salter > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > > Samuel Nadeau > > Sent: November 9, 2003 6:23 PM > > To: 'User questions and discussions about OTRS.' > > Subject: RE : [otrs] Agent Notiifcation not working > > > > > > Yep, I was aware of this. > > > > Still no email. > > > > How about the AdminEmail function ? It should work right ? > > > > Sam > > > > -----Message d'origine----- > > De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de > > Paul > > Envoy� : Sunday, November 09, 2003 5:38 PM > > � : 'User questions and discussions about OTRS.' > > Objet : RE: [otrs] Agent Notiifcation not working > > > > Hi, > > > > > Hi All, > > > We are currently trying OTRS since we will implement this really > > soon. > > > Everything has been great so far, except for the agent notification. > > > They don't receive any email > > > > Agents will only receive notifications for tickets in their custom > > queues. > > This seems to be a point of confusion for most new administrators and > > still > > occasionally gets some of us that have been using OTRS for a while. > > > > You'll need to have each user select the queues they want to receive > > notifications for under the Preferences button while logged into their > > account and ensure that their account is set up to receive > > notifications. > > (They can do this themselves via Preferences and you can do it when you > > create the account). > > > > Regards, > > Paul > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > => http://www.otrs.de/ > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
