On Tuesday, November 11, 2003 3:20 PM
Klaus Steinberger <[EMAIL PROTECTED]> wrote:
> currently I have otrs installed under the domain name
> www.bl.physik.uni-muenchen.de.
>
> I want to change it to otrs.mll-muenchen.de, which is a separate
> virtual server
> on my apache server. The following happens:
>
> I include the otrs httpd-include.conf in the new virtual server like
> I did it in the other virtual server. Every time I try to login to
> the new server I get: SessionID is invalid!!!
>
> This happens even if I change $Self->{FQDN} in Kernel/Config.pm to
> the new domain name. Any hints?
Yes, use the provided maintenance script:
/opt/otrs/bin/DeleteSessionIDs.pl --expire
to delete expired Session IDs, or finally
/opt/otrs/bin/DeleteSessionIDs.pl --all
to delete all IDs.
If this doesn't help, try switching on debugging in OTRS and keep an eye
on your logs, usually found in Syslog.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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