Dear Robert, your help has been really useful! Now email is working. There were a couple of CPAN modules missing in my installation. Now email is working perfectly!
Now I come to a different question: I need to set up OTRS for two "different" ticketing groups. That is, I intend to use OTRS to keep track of the requests addressed to two different groups of people that have no relationship between them. So I have created two different system emails, i.e., [EMAIL PROTECTED] and [EMAIL PROTECTED] I have also created two different queues, that is, "Requests for group 1" and "Requests for group 2" and linked each email to the corresponding queue. In this way, requests to [EMAIL PROTECTED] go directly to the queue for group1 and those sent through [EMAIL PROTECTED] go to the second queue. My problem now is how to avoid that the user controlling groupX may see the queue for groupY. That is, I want to keep both queues under the appropriate eyes only. I've been looking for a way to do this but unsuccessfully. Again, can you lend me a hand? BTW, my CONGRATULATIONS for this system. I installed it in a real old computer (Pentium III, 400MHz, 128Mb RAM, 10Gb disk, RedHat 7.2) and it is fast as lightnin' ! Jos�. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
