On Wednesday, January 21, 2004 12:07 PM Alexander Saam <[EMAIL PROTECTED]> wrote: > As far as I understood that correctly, further email of a sender is > recognized on [ Ticket#xxxxxx ] in the line for reference text and > assigned then to the ticket. Now if a customer sends a new Mail, > then a new ticket is provided. Is there a possibility the Mail to > always sort into the open ticket, therefore identify by the return > addresses?
Make him/her a socalled 'Customer User' to recognise each of his/her mails: https://localhost/otrs/index.pl?Action=AdminCustomerUser Nonetheless, if your customer doesn't quote the ticket number, OTRS will always generate a new ticket. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
