Hi Stefan, On Mon, Feb 16, 2004 at 11:31:31AM -0500, Stefan Testa wrote: > I am hoping that someone might be able to point me in the right > direction. > > The default setting of the ticket reply email is to order the response: > > SALUTATION > | > PREVIOUS TEXT > | > CANNED RESPONSE > | > SIGNATURE > > Is there any way to either remove the 'previous text' entirely or move > it to the end of the message? The current order creates almost > unreadable threads when much of your customers use HTML email.
See: http://doc.otrs.org/cvs/en/html/configfile-responsef.html .-) > Stefan Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
