[otrs] Updating to 1.2.1

[TWC|Mario Peschel]

Hi all,

I just updated to version 1.2.1.

The update was successfull and OTRS works, but I get the following 
message from cron every 20 minutes:

Can't load agent job file 'Kernel::Config::GenericAgent': No such file 
or directory

Whats going wrong here?

I also tried the Customer User Backend today, but when I access this site:

http://localhost/otrs/index.pl?Action=AdminCustomerUser

the load goes high and nothing happens:

  PID USER     PRI  NI  SIZE  RSS SHARE STAT %CPU %MEM   TIME COMMAND
26860 www-data  19   0 53092  51M  2100 R    94.4 21.3   4:00 index.pl
mysql's "SHOW PROCESSLIST" shows nothing. :-(

This is my Config.pm:

$Self->{CustomerUser} = {
    Name => 'My User Database',
    Module => 'Kernel::System::CustomerUser::DB',
    Params => {
        DSN => 'DBI:mysql:database=database;host=localhost',
        User => 'username',
        Password => 'password',
        Table => 'my_user_table',
    },
    CustomerKey => 'UserID',
    CustomerID => 'UserID',
    CustomerUserListFields => ['UserID','Vorname','Nachname','Email'],
    CustomerUserSearchFields => ['UserID', 'Nachname', 'Email'],
    CustomerUserPostMasterSearchFields => ['Email'],
    CustomerUserNameFields => ['Anrede', 'Vorname', 'Nachname'],
    Map => [
        [ 'UserSalutation', 'Salutation', 'Anrede', 1, 0, 'var' ],
        [ 'UserFirstname', 'Firstname', 'Vorname', 1, 1, 'var' ],
        [ 'UserLastname', 'Lastname', 'Nachname', 1, 1, 'var' ],
        [ 'UserLogin', 'Login', 'UserID', 1, 1, 'int' ],
        [ 'UserEmail','Email','Email', 1, 1, 'var','$Env{"CGIHandle"}?\
Action=AgentCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}' 
],
        [ 'UserCustomerID', 'CustomerID', 'UserID', 0, 1, 'var' ],
    ],
};

This is my table:

CREATE TABLE my_user_table (
  UserID int(9) NOT NULL auto_increment,
  Anrede varchar(255) NOT NULL default '',
  Vorname varchar(255) NOT NULL default '',
  Nachname varchar(255) NOT NULL default '',
  Email varchar(255) NOT NULL default '',
  PRIMARY KEY  (UserID),
  KEY UserID (UserID)
) TYPE=MyISAM;
By the way, how can I use the new FAQ tables and faq.pl? Is there any 
documentation yet?

Regards,
Mario
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