Great idea - also the ability to change the date format would be nice. The default in ticket view is mm/dd/yyyy. OK if you're used to that format, but very confusing if you're more accustomed to dd/mm/yyyy (or yyyy/mm/dd).
> I'm currently evaluating OTRS and have a first question: > > Is it true, that OTRS gets the current time from the database server? > If so, is there a way to define an offset? > If not, I'd plead to make this two configuration options: > - time offset of database server (or better get time with gmtime()) > - time offset of OTRS (or better let agents and customers define their > time zones). > > My MySQL server runs on GMT(*) - calculating local time belongs to the > application. > > (*) because > - we have a world wide Internet > - I don't want my database server to skip or insert an hour twice a year > when switching from and to daylight saving time (imagine your telco > did this while doing a call ;-). > > -- > Bernhard Graf <otrs(a)augensalat.de> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > -------------------------------------------------------- This message was sent using MetroWEB's AirMail service. http://www.metroweb.co.za/ - full access for only R59. Free WebMail, Calendar, Anti-Virus, Anti-Spam, 10 emails Phone Now! 086 11 11 440 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
