Hi Robert, > What about putting some articles in it to see how it behaves then? You > will then become somewhat comfortable with the different settings > available for a FAQ entry.
I've been using articles creation, edition and deleting, but the created articles didn't show in the search result either. They were all of 'intern' type though. > Edit the entry and set it's type to "public(all)" or "external > (customer)", now you find it. Now, I find it, indeed ! But why doesn't the search from the agent's interface show the articles written for agents, then ? > hth, > Robert Kehl It does help, thanks ! Brice Levy _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
