Thanks you for the answer.
Martin Edenhofer wrote:
%<-----------
There are two ways.
a) use utf-8 as default charset for your system ($Self->{DefaultCharset} = 'utf-8';
It is a good way, but unfortunately I cannot take advantage of him, because as soon as I set $Self-> {DefaultCharset} = 'utf8', I receive a mistake from a server
Usage: Apache::RequestRec::BINMODE(r) at /opt/otrs//Kernel/System/Encode.pm line 224.
b) Update Kernel/System/CustomerUser/LDAP.pm from CVS and see http://doc.otrs.org/cvs/en/html/customer-user-backend.html#AEN775 There are SourceCharset and DestCharset with the current cvs Kernel/System/CustomerUser/LDAP.pm module.
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'bay.csuhayward.edu',
[...]
# if your frontend is e. g. iso-8859-1 and the charset of your # ldap server is utf-8, use this options (if not, ignore it)
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
[...]
},
# customer uniq id
CustomerKey => 'uid',
[...]
It's work. Thanks you.
Martin Edenhofer
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