On Tuesday, February 24, 2004 8:39 PM
Manuel Marin Garcia <[EMAIL PROTECTED]> wrote:
> Is there a way to create a user able to see al ticket status and
> locked tickets in the otrs system. it is really a good software but I
> down hace idea how to do that. Please help!
Add the user to every OTRS group with 'rw' rights, esp. the 'admin'
group. Nonetheless you won't be able to view the tickets locked through
other agents in QueueView, you have to use the search to find them.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
