Hi Ronan, On Wed, Feb 25, 2004 at 12:17:14PM -0000, Ronan O'Brien wrote: > I've been testing OTRS for a few weeks now and I'm really impressed with > its features and customisability. However, I've two questions that I've > been scratching my head with .. hopefully someone will be able to help! > > 1/ I'm having a problem searching for tickets based on their owner. I'm > using the ticket search function, and am specifying the state as > new/open and the owner as the agent who's active tickets I want to view. > However, the search result shows tickets that other agents own too. Any > ideas? The way I've set up the system (Win32 1.2.2) is that each agent
This looks like an bug from OTRS 1.2.1. Try the demo system to reproduce the problem. I can't reproduce it. > 2/ Is it possible to have generic search templates shared between > different agents placed on front end? I'm not sure how to share search > templates between users, or the code required to update the dtl file > (what would the action/url be?) Basically I want agents to have 1-click > access to everyone's queue list .. without having to worry about locked > tickets etc.. The "search templates shared between different agents" isn't implemented. It would be a feature request. > Thanks again, > Ronan > > Ronan O'Brien > > IT Team > http://www.thamesreachbondway.com Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
