Hi Volker,
On Thu, Feb 26, 2004 at 12:00:18PM +0100, Maibaum, Volker wrote:
> A lot of people at our company are interested in a FAQ-System, but at the
> moment the functions in OTRS are still too rudimental.
>
> Especially following features are still missing:
> - FAQ-Sub-Topics (similar to sub-queues)
> - use of attachments
> - access on FAQ-Articles based on Groups (e.g. existing groups in OTRS)
>
> What features for the FAQ section are planned for the next releases and when
> will those feature probably be available?
Just FreeText (like for Tickets) is what we want to add.
If you need your wanted features fast, contact ((otrs.de)). .-)
> keep up the good work!,
> Volker
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
