Hi Jorick,
On Thu, Feb 26, 2004 at 05:36:49PM +0100, Jorick Astrego wrote:
> I just added a couple of fields to the CustomerUser page. All these fields
> are currently just textfields but I want to turn a couple of them into a
> picklist. I have for example an Account Manager field and I want to make a
> selection of the users that are in the group Account Managers.
I would do this by customer preferences (so you also don't need
a extra fields in your customer table). So you just need to configure
otrs (no source code changes).
For example:
Kernel/Config.pm
[...]
$Self->{CustomerPreferencesView} = {
Frontend => [
'ShownTickets', 'RefreshTime', 'Language', 'Theme',
],
'Other Options' => [
'Password', 'ClosedTickets', 'SomeNewOption',
],
};
$Self->{CustomerPreferencesGroups}->{SomeNewOption} = {
Colum => 'Other Options',
Label => 'Some Text',
Desc => 'Some Detail Text.',
Type => 'Generic',
Data => {
'Account A' => 'Account A',
'Account B' => 'Account B',
'Account C' => 'Account C',
'Account D' => 'Account D',
},
DataSelected => 'Account C',
PrefKey => 'UserAccountManager',
Activ => 1,
};
[...]
PS: If Activ is 0, the just the admin can change this.
> Jorick Astrego
> IBM Certified System Administrator - Lotus Notes and Domino
>
> Quality On-Line�
> Hengelosestraat 501
> P.O. Box 1414
> NL-7500 BK Enschede
> the Netherlands
Martin Edenhofer
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