On Thursday, February 26, 2004 7:41 AM
Ronnie Moller <[EMAIL PROTECTED]> wrote:
>> Hello: I am using LDAP for the customer queue. I can successfully
>> search for a customer, and create a phone call /new ticket. Once it
>> is created, I then open the ticket, and zoom. The customerID is set
>> properly to the "Email", but Customer Info says "None".
>>
>> I have searched all of the archives, and see nothing about this. Any
>> Ideas would be appreciated.
You're probably searching for these settings, coming from
Kernel/Config/Defaults.pm, to be set in Kernel/Config.pm:
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
# ...
# omitted most other settings in this array here
# ...
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['uid', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Username', 'uid', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
Play a bit with them, and you'll get the point.
hth,
Robert Kehl
--
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