I like OTRS but i am no PERL guru.
I have a special Queue called DELETE_USER
I have a external application which needs the Customer Emailaddres of each user in that queue as parameter. The GenericAgent only allows TicketID and TickerNumer as parameter for the CMD attribute.
Not Priority 1 but it would be nice to attach the Application Response / Output to the ticket. :-)
So what to do to get this thing running?
Really interested in any draft and help
Michael
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