On 3/6/04 10:30 AM, "Stefan Bedorf" wrote:
>
>
Damned HTML.
I was able to view the source of the email, and I found your text. Thanks.
>> Can you try sending your reply again, Stefan? Thanks.
> Hi.
>
> I hope it works this time. Had my mail client configured just before..
>
> I don't know if there is a config option, but at our installation of
> otrs we changed it directly in the code.
> Normally the subject is truncated after 30 characters, here we changed
> it to 60.
> These are the places where you can change it:
>
> /opt/otrs/Kernel/Modules/AgentBounce.pm:146: $Article{Subject} =~
> s/^(.{30}).*$/$1 [...]/;
> /opt/otrs/Kernel/Modules/AgentCompose.pm:216: $Data{Subject} =~
> s/^(.{30}).*$/$1 [...]/;
> /opt/otrs/Kernel/Modules/AgentForward.pm:173: $Data{Subject} =~
> s/^(.{30}).*$/$1 [...]/;
>
> Just change the 30 to a different number.
> You will probably have to restart you webserver after making the
> changes.
>
> Cheers
> Stefan
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
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