On Tuesday, March 09, 2004 7:25 PM
Wes Plate <[EMAIL PROTECTED]> wrote:
> I have a ticket that is closed, how can I open it without replying to
> the customer?
Set it to 'pendign something', which should work in a default
installation.
To enhance this functionality, you might use in Config.pm:
# NoteSetState
# (possible to set ticket state via AgentNote)
$Self->{NoteSetState} = 1;
# default note next state
$Self->{DefaultNextNoteStateType} = ['new', 'open', 'closed'];
Now, you're able to set a _note_ to the ticket and change it's state to
some other state than just the pinding one.
hth,
Robert Kehl
--
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