On Monday, March 22, 2004 3:10 PM
Stephan Lauffer <[EMAIL PROTECTED]> wrote:
> we would like to have the count of all time units from
> customer x per month.
> maybe there are other otrs users who would like
> to have such a feature (hope so!). ;)
Yes, we would very much like to see more statistical brain in OTRS, too.
Alas, it usually doesn't make it to Prio 1, as Statistics will always
stay a bit outside the main focus of a Ticket Request System.
We are looking forward to any sense-making contributions to the
community and will try to integrate them asap.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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