> I have never used up to now the "Link" feature of a ticket. > As I can guess it is used to link a ticket to several other ones. > But I still can not get the sense of this. > Would someone like to explain the usefulness of this feature?
I use this when a customer is sending a request without refering to a previous ticket. This request obviously gets a new ticket number. Then during the answer I find out, that it is related to a previous ticket. Since I cannot change the ticket number, I link it to the previous one. But I am not sure if this is the "inventors" idea of how to use it. Regards, Roland _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
