Damian Fuentes wrote:
> I have to say, this ticketing system is one of the best
> feature filled of all available open-source ticket based
> projects. We appreciate all the work you guys are doing.
>
> I had another question: Is there a way to view the contents
> of a whole ticket without having to 'Print' it? Like, I
> would like to see the whole thread in one page.
Set this in your Config.pm
$Self->{TicketZoomExpand} = 1;
> Also, I'm looking for more advanced reporting options, I like
> the simple numbers and GD graphs but I would like to get some
> more specific statistics ie. number of total(and per agent)
> tickets closed per day, week, month, and year. What are my
> options? I know i could gut the code myself but is there
> anything that someone has made for those type of stats or is
> there a third party project on freshmeat or sourgeforge that
> might help. I've already searched but to no avail. Thanks a
> lot for all the help.
I've been wondering this myself.
Tyler Hepworth
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