Hi,
> - Is it possible to "disable" that message: "ticket selected
> for BulkAction" ? We are working with a large amount of
> tickets and we need to click once again in order to close it
> and to go on.
Yes it is. You have to modify your /opt/otrs/Kernel/Output/HTML/<Theme
directory>/AgentNavigationBar.dtl
If you have the latest version of this file (1.32) you have to comment out
the line 85:
# alert('$Text{"Ticket selected for bulk action!"}');
>
> - After Click on BulkAction I can not set the "Next ticket
> state:", it is empty. Why ?
We will test it...
> - Is it possible to get an option in order to set "Bulk
> tickets are locked": Yes/No, because wright now they are
> locked by default.
Because of you are working with these tickets they have to be locked...
But it is configurable via
$Self->{'Move::ForceUnlockAfterMove'} = 1;
in Config.pm. With this the tickets will be unlocked after move...
Regards,
Markus Ruecker
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