> -----Original Message----- > From: Robert Kehl [mailto:[EMAIL PROTECTED] > Sent: Tuesday, May 11, 2004 11:17 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Custom Job in GenericAgent.pm does no > function as expected > > > On Tuesday, May 11, 2004 6:19 PM > Tyler Hepworth <[EMAIL PROTECTED]> wrote: > > I created a custom job in genericagent.pm that is supposed > to send a > > page to my pager is a ticket has a priority of 5 and is > escalated. The > > page portion works just fine, but the page is sent for all tickets > > that are escalated (regardless of priority). > > You can only combine a 'Queue => Id' setting with 'Escalation => 1' >
Fair enough. So, I changed my criteria to: Priorities => ['5 very high'], Locks => ['unlock'], It sent out a page for every single ticket in my system! AAAGH! :-) Any ideas? Thanks, Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
