On Monday, May 10, 2004 8:19 PM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> I do my agent and customer authentication off of Active Directory via
> LDAP. Occassionally, the DC that I am pointing at will be offline.
> When that happens, the entire OTRS program is unusable. To get back
> online, I have to edit the Config.pm file and point it at a different
> DC that is working. Is there a way to pass multiple DC arguments to
> the Auth modules so that if one is not available it will try the next?
We already track a request for a more readable error output.
At current, having multiple LDAP servers might be desirable, but not
solvable from within OTRS.
Workarounds:
a) Point OTRS to your Global Catalog Server (formerly known as PDC,
formerly known as Prince), which shouldn't go away anytime.
b) Set up a never-dying (aka localhost) LDAP server replicating the
wanted data at regularly intervals from your AD. Additionally, write a
tutorial about the replication from AD. :)
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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