On Monday, May 10, 2004 11:03 AM
Lionel MARIE <[EMAIL PROTECTED]> wrote:
> Is there a way to hack OTRS (1.2.2) in order NOT to have the owner
> changed after some replies are sent by different operators?
No, there isn't, sorry. The reason is: You have to lock a ticket to work
on it, and you have to be the owner of a ticket to lock it.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
