On Thursday, May 06, 2004 8:01 AM
Ivica Mustapic <[EMAIL PROTECTED]> wrote:
> 1. Is it possible to have a notification like this:
> Send me a notification if a customer sends a follow up to any ticket
> in "My Queues" (even if I'm not the owner of the ticket).
Not without coding, sorry. You'd have to patch the System/Ticket* code.
> 2. Is it possible to search for or have a Queue view that has "all
> tickets modified today" option.
Yes, again some coding needed. One could think of a piece of javascript
code or stuff in AgentUtilSearch*.dtl.
> 3. Is it possible to search incoming email for the string "Accounted
> time: 10" and then add that info to the ticket (ie. using PostMaster
> Filter Modules).
You may use the Postmaster Filter Modules or Procmail, which allows
backreferences of the searched text to insert the values as freetext
key/value pairs in the ticket.
hth,
Robert Kehl
--
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