On Friday, May 07, 2004 9:33 PM
Daniel Seifert <[EMAIL PROTECTED]> wrote:
> Am Fr, den 07.05.2004 schrieb Robert Kehl um 16:52:
>
>>> The previous reply from me had to wait 4.5 days (mail received on
>>> 29.04.2004 14:18:08, reply sent 04.05.2004 15:00:18), but during
>>> these
>>> 4.5 days the ticket did NOT unlock! Just this night, after less than
>>> 10 hours, it did.
>>
>> Which were those 5000 hours, weren't they?
>
> I don't think so. 5000 minutes is just 3.5 days, this wouldn't make
> sense as it waited 4.5 days before. It may be the 7000 minutes, this
> would fit (but this is the escalation timeout).
>
> Nonetheless it doesn't make sense that it gives a timeout at all. OTRS
> should calculate the timeout from the last email received, not from
> some random earlier one.
Ack. What we's need were the whole history of the offending ticket
alongside its contents. May you forward a mitigated version to me via PM
alongside any additional information that weren't suited for a public
ML.
>>> Please let me know whether I should file this as a bug.
>>
>> Still thinking about the bug/feature thing...
>
> If I were to bet money on it, I would put it on bug ;-)
Won't take it, just bein' curious: What bet to place? Bear: Wouldn't
guess which side you're on atpit, though... ;} Well, we'll see, won't
we?
Regards,
Robert Kehl
--
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