Hi,
when I try to forward an external-eMail from a customer as email-internal I get the
following error:
----------------------------
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed May 5 10:17:37 2004
Message: Need ArticleType or ArticleTypeID!
Traceback (11682):
Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 58
Module: Kernel::Modules::AgentForward::SendEmail (v1.28) Line: 301
Module: Kernel::Modules::AgentForward::Run (v1.28) Line: 88
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 688
Module: (eval) (v1.66) Line: 187
Module: ModPerl::RegistryCooker::run (v1.66) Line: 187
Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 159
Module: ModPerl::Registry::handler (v1.99) Line: 16
----------------------------
Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 58
-->
if (!$Param{ArticleType} && !$Param{ArticleTypeID}) {
$Self->{LogObject}->Log(Priority => 'error', Message => "Need ArticleType or
ArticleTypeID!");
return;
}
----------------------------
Module: Kernel::Modules::AgentForward::SendEmail (v1.28) Line: 301
-->
# --
# send email
# --
if (my $ArticleID = $Self->{TicketObject}->SendArticle(
Attach => [EMAIL PROTECTED],
From => $Self->{From},
To => $Self->{To},
Cc => $Self->{Cc},
Subject => $Self->{Subject},
Body => $Self->{Body},
TicketID => $Self->{TicketID},
ArticleTypeID => $Self->{ArticleTypeID},
[...]
----------------------------
I checked the DB and it seems to be ok - the customer�s article has an articletype 1
and this is listed in the appropriate table. Also, there is an articletype 2 for
email-internal.
I testet it with the otrs demosystem on demo.otrs.org and there it just works fine.
OTRS is 1.2.3 (but problem existed already on 1.1.3 - hoped to resolve it with the
update)
Anyone got an idea what I might have configured wrong or if this is a problem with the
DB?
Lars
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