RE: [otrs] New ticket notification

[Tyler Hepworth]

Title: Message

Which notification are you talking about?  Auto-reply to customer that sends in an email?  Notification to agents of new tickets in the queue?   If it is auto-reply to the customer, you have to make sure that you have created an auto-response and associated it with the proper queue.   If you are talking about agents, the agents has to have the queue selected as part of their custome queue and the agent has to choose to have new ticket notifications sent.   hth,   Tyler Hepworth -----Original Message----- From: Nic Laschinger [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 18, 2004 7:54 AM To: [EMAIL PROTECTED] Subject: [otrs] New ticket notification Hi,   Though I have state change notifications going out via email, when a new ticket is created a notification is not being sent out. I am running a completely standard install on a SuSE 9.0 box, and all other mail comes and goes happily.   What have I missed?   Cheers Nic

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