our customers do not seem to understand there is no need to cc: other people in tickets, it opens unnecessary tickets if one of them answers, and some of them use our otrs system to talk to each other.
I tried to warn them not to proceed like this, now I'm fed up with this behaviour, I would like to bounce "invalid" tickets with a standard message "do not cc: anyone, and the to: field must contain only *one* adress"
Any ideas how to implement this ??
have a nice day !
-- S�bastien
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