> Hello,
>
> I cannot use the Windows installer because I've already an
> Apache server
> and MySQL running on the same box where I need to install OTRS.
Sure you can. The installer lets you choose which components to install or
not install. Run the installer but leave out the mysql piece. Install
everything else. The apache piece wont' hurt anything because it is not
started by default. Nothing else should interfere either because the
Windows installer places everything inside of a main directory "otrs". Your
tree structure will look something like this:
Otrs # root directory
apache
mercury mail
filezilla
....
otrs # this is the main otrs directory
....
....
Once it is all installed you can then go into the apache httpd.conf, specify
a different port to run under, and then fire it up. Windows will run two
different apache servers just fine. When you look at Apache Monitor it will
show two instances going. If you don't want to go this way, then just copy
the relevant sections of httpd.conf into your existing apache config and
then you can delete the apache folder in the OTRS installation. Once you
are all set with the webserver, run the installer.pl and point your script
to your existing database. You should be all set.
This how I setup OTRS even though I had an already existing apache/mysql
installation.
Hth,
Tyler Hepworth
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