On Monday, May 17, 2004 7:11 PM
Douglas Gee <[EMAIL PROTECTED]> wrote:
> Our support department handles support for hundreds of domain.com
> addresses. It would be ideal if we could tailor each OTRS support
> request that comes in as, say, "[EMAIL PROTECTED]" to be answered
> as [EMAIL PROTECTED] in the response header. How would I do this?
The response address is bound to the queue you send the reply from.
You'd have to quite deeply tweak OTRS to achieve the wanted behaviour or
well use your mail server's capabilities to rewrite the sender, if you
like. Feel free to contact ((otrs.de)) for both.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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