On Friday, May 14, 2004 2:16 PM
Patrik Forsberg <[EMAIL PROTECTED]> wrote:
> Incoming mail with "Subject: Att. John" then I'd like to add a header
> to the mail that OTRS then sees and lock the specific incoming mail
> to the Agent "John".. is this possible or can it be done in some
> other way.. like GA ?
GA is not the way to go, but Procmail were, or the integrated
PostmasterFilter. Let's go for both:
# Procmail recipe
# goes to .procmailrc
: 0 fhw :
* ^Subject: Att\. John
|formail -I "X-OTRS-Owner: John"
# PostMaster Filter
# goes to Kernel/Config.pm
$Self->{'PostMaster::PreFilterModule'}->{'10-John'} = {
Module => 'Kernel::System::PostMaster::Filter::Match',
Match => {
Subject => '^Att\. John',
},
Set => {
'X-OTRS-Owner' => 'John',
},
};
Search Kernel/Config/Defaults.pm for the term "PostmasterX-Header" to
get the default list of recognizable eMail headers. This list may be
repeated and thus extended to your wish in Kernel/Config.pm. Do not edit
Defaults.pm - you have been warned. Remember to actually copy the
complete list from Defaults.pm to retain the default values.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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