On Wednesday, May 19, 2004 12:23 AM
Matt Young <[EMAIL PROTECTED]> wrote:
> I need to start reporting on email types, sources, etc. I've
> designed a few free fields which will give me the reporting I need.
> However the problem is that we can't set the free fields from the
> email reply screen. To do it the agents have to zoom in on the
> ticket, set the fields, then reply to it. I'm losing my handle time
> savings :(
I guess this will be done over time.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
