On Thursday, May 27, 2004 10:25 AM
Erik Bonesvoll <[EMAIL PROTECTED]> wrote:
> as an external mail, hence it is visible by the customer. Is it a way
> to configure OTRS so replies to internal mails are also handled as
> internal communication ?
Replies are by default not internal. The other agent should in fact add
a note himself to the ticket, type set to note-internal. You may easily
programm the .dtl files to show up a link for this and hide the reply
button, f.e.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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