On Friday, May 28, 2004 5:12 PM
Jurrit <[EMAIL PROTECTED]> wrote:
> 1. When adding a note to a ticket, we (the admins of that queue) like
> to receive a mail about it, with the notes content. I saw there was
> something like Agent::AddNote in the notifications list. But I couldnt
> find a way to enable that. I added this in the config.pm but that
> didnt helpt either:
> $Self->{DefaultNoteTypes} = {
> 'note-internal' => 1,
> 'note-external' => 1,
> 'note-report' => 1,
No way to do that without thorough coding, sorry.
> 2. When one admin answers a ticket, all other admins should receive
> that answer to. That way we can easily check wether it was a correct
> answer, etc. I didnt find any thing in OTRS that looked like it was
> designed to
> do that. So I was wondering, is it possible to do this.
No way either, sorry again. See above.
> If not, is it
> possible that every answer has a default BCC line in it?
Again: no. We provide a general Bcc feature. Set in Config.pm:
# SendmailBcc
# (Send all outgoing email via bcc to...
# Warning: use it only for external archive funktions)
$Self->{'SendmailBcc'} = '[EMAIL PROTECTED]';
> I hope someone can help me fix this issues, or at least give some
> pointers.
[EMAIL PROTECTED] - we'll do it for you.
regards,
Robert Kehl
--
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http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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