On Thursday, May 13, 2004 12:14 PM
Patrick Hofmann <[EMAIL PROTECTED]> wrote:
> - When the agent zooms in a ticket the pointer goes to the first
> message of the history instead of expanding the current one: it would
> save some mouseclicks if the latest message would be automatically
> selected. We don't know it this is configurable, haven't found a hint
> in the documentation.
This requires some minor tweaking.
> - In our opinion the "Zoom" would be much more useful, if the Subject
> of the Note/Message/Mail/Whatever would be displayed in the
> "Identification Line" (the short history below the 'Action buttons'
> like Lock/Unlock, Priority...). We can't understand why this is not
> the default. The subject is at least as important as Type or Date.
> Is it configurable somewhere?
> - Moreover, we don't know why the Subject: text is truncated. For
> certain views (like list of tickets) this may make sense, we would
> most often like to see the full text. The Subject of the initial
> message could also be displayed in the Header of the zoom view (i.e.
> the black bar with [ Zoom OTRS#:NNNNNN ][lot of
> whitespace][Age:....]), as well as the initial ticket issuers name.
> Of course I know, that the latter is visible on the right hand side,
> from the ergonomic point of view it would alse be nice to have it
> above the 'ticket history'. Most people read top-down in these
> webguis.
The GUI is completely configurable.
Feel free to contact [EMAIL PROTECTED] for a tailor-made offer suiting your
exact needs.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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