On Thursday, May 13, 2004 12:44 PM
Patrick Hofmann <[EMAIL PROTECTED]> wrote:
> We work since almost two months with OTRS, currently in the internal
> pilot phase.
>
> One of the bigger issues is the (missing) 'state machine' for tickets.
You're describing a mechanism we call 'Workflow'. We're in the process
thinking about developing such a functionality, but don't expect a
solution soon. Contact [EMAIL PROTECTED] for more information on this issue.
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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