On Saturday, June 05, 2004 10:56 PM
Stefan Berder <[EMAIL PROTECTED]> wrote:
> I'll take a look at the PostMaster filters, I didn't thought of that,
> I suppose I'm not used enough to otrs yet.
An own PostmasterFilter module would offer you the most flexibility.
> I'm just planing to add a
> poor authentication based on the From header that has to be an agent
> one. Not really secure but I plan to use it in an intranet use, so I
> have to trust users.
Security considerations prevented us from supporting this, and will most
certainly do so in future.
>>> - I don't really find the faq usage. The faq has to be filled as a
>>> separate section of the ticket system ? My point of view is that we
>>
>> FAQ is considered a separate area of the system. It is not tied into
>> or related to tickets.
>
> That's what I understood by using it a little bit. A demonstration is
> often better than a long speech ::)
Rumours are afloat one day in near future a link will appear in OTRS
labeled 'add to FAQ'. ;)
Regards,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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