On Thursday, June 10, 2004 4:43 AM
Boris Ratner <[EMAIL PROTECTED]> wrote:
> The problem was occuring when i tried to send 'iso-8859-8' encoded
> mail to otrs 1.2.3 *with* DefaultCharset->utf-8 set.
> I used Mozilla-mail to do this. Mozilla mail sends 'iso-8859-8'
> encoded mail with encoding set to 'iso-8859-8-i'.

One could think of Mozilla handling 8859-8-I, which is a LTR language,
the same way as 8859-8, which is to be written RTL. So Mozilla changed
the language direction to its wish? Um...

> example:" From: =?ISO-8859-8-I?Q?=E1=E5=F8=E9=F1_=F8=E0=E8=F0=F8?= "
> Perl Encode module doesn't have this encoding or alias - so i have

From
http://search.cpan.org/~dankogai/Encode-2.01/lib/Encode/Supported.pod:
"ISO-8859-8-1 [Hebrew]
None of the Encode team knows Hebrew enough (ISO-8859-8, cp1255 and
MacHebrew are supported because and just because there were mappings
available at http://www.unicode.org/). Contributions welcome."

> added it as an alias to the "normal" form in
> /usr/lib/perl/5.8.4/Encode/Alias.pm.
> Now mail arrives successfully and it looks great on QueueView and
> ArticleZoom.

This is because you yourself composed a iso-8859-8 message, which was
flagged incorrectly by your mailer as iso-8859-8-i, which in the end you
mapped to iso-8859-8 again.

> In article_plain table (or "plain" view)this mail look wrong. The
> message text (pain_text message , no attachments)
> was encoded wrongly to UTF-8 and displays totaly wrong charachters.
> I've verified that browser encoding is UTF-8 and used unicode terminal
> to view the content of article_plain to
> double check that .

I have no idea about that. What does happen to a mail originally sent as
iso-8859-8 instead of its counterpart, -i?

Regards,

Robert Kehl

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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