Re: [otrs] Upgrade to 1.2.1

Diego Fernandez Fri, 18 Jun 2004 09:54:06 -0700

I forgot to say otrs 0.5 Beta8

Diego Fern�ndez
Servicios Profesionales
http://openware.biz
eMail: [EMAIL PROTECTED]

Diego Fernandez <[EMAIL PROTECTED]>
Enviado por: [EMAIL PROTECTED]

18/06/2004 13:46
Por favor, responda a "User questions and discussions about OTRS."

Para: [EMAIL PROTECTED]
cc:
Asunto: Re: [otrs] Upgrade to 1.2.1

Dear Martin,
I read this instructions and I wonder if them wroks in upgrading from 0.5 Beta to 1.2.3?

Thanks in advance.

Diego Fern�ndez
Servicios Profesionales
http://openware.biz
eMail: [EMAIL PROTECTED]

Martin Edenhofer <[EMAIL PROTECTED]>
Enviado por: [EMAIL PROTECTED]

18/02/2004 16:25
Por favor, responda a "User questions and discussions about OTRS."

Para: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
cc:
Asunto: Re: [otrs] Upgrade to 1.2.1

Hi Vishal,

On Thu, Feb 19, 2004 at 12:56:15AM +0530, V i s h a l Kashyap @ [Sai Hertz And Control Systems] wrote:
> Dear all,
> I am new to OTRS and out company has a previous install of OTRS *1.1.3 *
> As the new OTRS system has FAQ and knowledge base integrated we would
> like to migrate to 1.2.1
> the latest version.
>
> So what must I do for an upgrade ?
> 1. Just copy the new otrs files to the apache directory from where the
> NOW *1.1.3 is being served

It's all in the UPGRADING file:

[UPGRADING]
These instructions are for people upgrading OTRS from "1.1" to "1.2".

*) Stop all your services (e. g. rcotrs stop-force)

*) Backup everything (database, Kernel/Config.pm, Kernel/Config/GenericAgent.pm, var/*)

*) Make sure that you have backed up everything ,-)

*) If possible try this install on a separate machine, althoug
I had always only production machines to upgrade

*) Install the new release (tar or RPM)

*) If you use the tar:

a) the otrs themes between 1.1 and 1.2 are _not_ compatible
(don't us the old theme)!

*) Update the database changes with:
MySQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs
PostgreSQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.2.postgresql.sql | psql otrs

(Don't worry about the error messages, you can update all previous version
with this script and in the most cases your database has already the most changes!)

*) Execute $OTRS_HOME/bin/SetPermissions.sh !

*) Restart your services (e. g. rcotrs restart-force or each service manually)

> Regards,
> Vishal Kashyap

Martin Edenhofer

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!

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Re: [otrs] Upgrade to 1.2.1

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