Hello Jay,
You just have to:
1. Create a Spam queue.
2. Add the following lines into: ./Kernel/Config.pm
# ---------------------------------------------------- #
# auto jobs #
# ---------------------------------------------------- #
section.
<snip>
$Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = {
Module => 'Kernel::System::PostMaster::Filter::Match',
Match => {
Subject => '^\[spam\].*$',
},
Set => {
'X-OTRS-Queue' => 'x_Spam',
},
};
<snap>
For me is working like a charm.
Hth,
Daniel
Monday, August 16, 2004, 12:49:15 PM, you wrote:
Jay> Hello OTRS'ers,
Jay> I have no clue whatsoever how OTRS works, but i've been asked to 'fix
Jay> it' by the guy who uses it here. The problem he has is that all mail
Jay> sent to the support@ address is auto-responder'ed, which means that
Jay> the support@ address has made its way onto many SPAMMERS lists.
Jay> Our ISP filters spam with spamassassin, which means that any
Jay> 'potential' spam coming into the OTRS system is flagged with '[spam]'
Jay> in the subject: header.
Jay> Since system administration is not my job, I have no clue how OTRS
Jay> deals with this - is there a simple way to get OTRS to put
Jay> '[spam]'-headered mail into a new queue called "Spam" with OTRS, so
Jay> that it can be ignored/treated with lower priority than other mail
Jay> coming into that address?
Jay> IF there is a solution to this with OTRS, can it be implemented using
Jay> the standard admin interface, or do I have to muck around with config
Jay> files?
Jay> --
Jay> ;
Jay> Jay Vaughan
Jay> _______________________________________________
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Jay> Support oder Consulting f�r Ihr OTRS System?
=>> http://www.otrs.de/
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