Hi Charles,
On Thu, Aug 19, 2004 at 12:53:56PM -0400, Charles R. Thompson wrote:
> I know it goes against the grain, but we've 'locked down' OTRS. We've
> run stable for a year + with internal modifications that would take us
> time to redo with the upgrade process.
>
> Can you possibly summarize the problem and possibly point me to where
> the failure takes place (.pm or SQL, etc). That way I can just tweak
> manually and get us rolling again?
In OTRS 1.2: Kernel/System/Ticket/SendNotification.pm
~ line 37, add
# check if agent is valid
if (!$User{Valid}) {
return;
}
(This should work but isn't tested. If you need business help, contact
((otrs.de)) :)
> Charles
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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